on 04-01-2023 19:43. Before said maintenance I've had months and months of perfectly serviceable internet. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. The connection from the outside service is a straight run of coax. I am making this post to make my conversations with the support agents easier. . 0. 0 (had it for about 7 years) and i encountered an issue where the wifi networks would randomly vanish maybe once a day (even though connection via ethernet is fine) and i would have to restart the Hub to get the wifi networks to show again. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. Tuning in. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. Options. Can you let me know what the next steps are please. My latency is 11ms and packet loss is 0. Ranging from 4 maps to 45 mbps. Since early June we have all been told that there is a known 'outage' issue and that maintenance work is. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. Ok, so for at least the past day or 2, I have been having severe internet issues. Re: Outages, Packet Loss, Slow Speed. RCS Partial Service;;CM-QOS=1. 9) but after 20 or 30 seconds, it came back. RCS Partial Service; Mon Jul 06 11:58:07 2020: 3: No Ranging Response received - T3 time-out; Mon Jul 06 12:05:23 2020: 3: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Thu Jan 01 00:01:46 1970: 3:Hi acha, Thank you for reaching back out, I was able to locate you on our system and cannot see any issues, all specs are within spec, how - 5406882Hello, The last few days have been frustrating with constant packet loss the entire day with some spikes in latency. I've restarted the router, and everything - 5073919So I have already had VM techs out twice. Hi, Would someone kindly translate the hub settings below into English for me, and tell me what is going on. . 0; This issue isn't very bad when. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. . I'll investigate switching back to router mode tomorrow. . 1;CM-VER=3. 0 is normal. Looking at my bqm and network log it appears that I am still having sync issues at random times. So for the last couple of months, the internet has been awful. 3. Tudor. Disconnect all the connections and reconnect to be sure. Click on the “> Check router status” button. I'd like to offer some help! I've had a quick look and from what we can see, your hub has only had 3 disconnections over the past month. More than once I have noticed a log note saying "RCS partial service", however the. Constant WiFi dropouts. But a loose connection anywhere between your Hub and the street box would allow noise in. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. 1;CM-VER=3. this issues started a few days ago , the internet was cutting out and then coming back. I don't work for Virgin Media. I have looked in to your profile and can confirm there is still is an issue on the network causing the issue. Check and made levels fine . still getting the same issue. 3 weeks ago. - 5309303RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1. on 23-06-2020 07:01. I get kicked out from games. There was a suggestion of work in my area that day 12am-5am, but it was later this day I first properly noticed problems. My upload remains in the 25-30mbps range. Tuning in. . You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. After 3 consecutive days of full service outage and after being notified of this, VM are to have 30 days to repair issue and if failing to do so, I can leave without penalty. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. Call the service status line (0800 5610061) to see if there is a fault in your area. Hi everyone - been having issues with the broadband connection lately, connection is producing lots of errors along with occassional drops on the Hub 3. Warning! RCS. Practially unusable as the broadband will cut out during my meetings online. ,) piercing the cables. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. I set up a BQM last night and the results are unsurprising. I would like to add only my download speed is affected. Notice atom errors. Speed tests have varied (when the speed test has managed to connect. No reporte. Joining in. Nightly dropouts, WiFi and Ethernet, Hub 3. 16 posts · Joined 2012. Ayisha_B. According to my broadband monitor (I was away for the long weekend) the inter. Best to ring Virgin on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. and tells you of more local issues and fix estimates, down to street cab/ postcode level. We would like to show you a description here but the site won’t allow us. TV via Freeview and smart TV apps. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 032%. 3 33 256 qam 19 2 139000000 -15. This has been happening many times a day. You could s etup a Broadband Quality Monitor. on 30-06-2022 14:21. I contacted Vir. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. VM will not dispatch any technicians while an area fault exists. 1. I rang virgin media up 19 hours ago and they. 4. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. Joined virgin 2 months ago and the experience has been awful. This is an SNR fault. 100. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. One moment have 300mb+ and then sometimes have around 40mb. Arris SB6190 randomly restars. Re: Internet unstable since 23rd of January - Modem reports connection errors. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Changed hub. 8. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. 9. on 04-11-2021 23:42. 1 38 256 qam 4 5 17. called VM and the automated system said they needed to send a signal to the kit, did. Log pasted below. Adding up/downstream channel stats. 8. We are having issues with our internet frequently suffering high latency (15+) times a day where all apps using the internet will stop working and will inform us our internet connection is unstable. Joining in. You can check our Service Status Checker or. switched it off for 10 mins and then turned it back on etc etc. Rebooted the hub3, switched cables, removed devices etc still the same issue. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. Please Help !Intermittent Network Drops in Virgin Media Broadband - Seeking Solutions in Networking and WiFi a week ago; High Power Level, low SNR, RCS Partial Service in Networking and WiFi 04-10-2023; High Power, low SNR, RCS Partial Service in Networking and WiFi 04-10-2023Constant disconnections. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. Started to notice problems when I was unable to sync to server on farm sim 22. This has been getting increasingly worse over the last - 4792463Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. Hello, I recently got connected with Virgin Media broadband. 1;CM-VER=3. Or dial 611 from your Virgin Plus phone. . 1 40 256 qam 2 3 155000000 6. Click the lower link (Share Live Graph) then, click generate. Hello everyone. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. Options. Thanks in advance. . I've done the usual - reboot hub, check coax connections etc. Switch the Hub off and unplug it from the mains supply for five minutes. The 3. Connection is normally rock solid but today at approx 11 am I had a disconnection and since then speeds are so erratic. Checked the green box . Non-Stop RCS Partial Service/Lost MDD Timeout Errors. 4. 0 with a new Hub 3. 1) USG for LAN check -> 100% connectivity. They are used by your service provider to evaluate the operation of the. not sure when this new policy come up and the guy , the way he mentioned that felt lik. I'm getting a high number of uncorrectables and Loss of Sync errors. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. I have a VM Hub 3. still getting the same issue. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. 07Mbps upload irrespective of LAN / WiFi and in both Router mode & Modem Mode. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. But your BQM is difficult to interpret. 3 weeks ago. Simulacra said: I'm a virgin media customer too. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. Still having the same issues. 0 which is operating in 'modem mode'. The engineer said the readings on the router had a problem and determined the issue. The numbers vary between 0. 3 weeks ago. Same Day Partial Service. and tells you of more local issues down to street cab/ postcode level. 38 UPLOAD Mbps 1. Internet Still Randomly Disconnecting After Engineer Visit. ^Martin. Look at the boxnoutside the wall and changed things . Hello, Connection has been a bit iffy this week (which is unusual). . still getting the same issue. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. Unplugging doesn't help and neither does a hard reset on the router. For the past couple of weeks our internet has kept cutting out, multiple times an hour, sometimes for seconds and sometimes for a few - 5043670Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. On our wavelength. Hi . . I contacted Virgin by phone, but really got zero info. Mostly affecting WiFi, though the ethernet connected TV also quite often. Event Log DOCSIS(CM) Events Date Time Event ID Event Level Description 9/26/2014 17:50 84000700 5 RCS Partial Service;CM-MAC=00:15:d1:3b:36:c9;CMTS-Hey DocMN, thank you for reaching out and I am so sorry to hear about this. still getting the same issue. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. Hi forum. 11-01-2023 16:00 - edited 11-01-2023 16:08. Click on the “Upstream” tab, copy the text and paste into your reply. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. and this happen intermittently. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. Re: GIG 1 Slow Speed. 168. I can have weeks where the connection is fine. 4GHz and 5GHz but not much has changed. . and tells you. When looking at the stats the stats there were a lot of Post RS errors on the channels (minimum 900. #1 · Jul 15, 2012. Everything seems to be doing fine except gaming. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. Hey Folks. I did some digging on the Virgin hub logs and found multiple errors for RCS Partial Service, Lost MDD Timeout and No Ranging Response received - T3 time-out. For the past few weeks my broadband connection has been very unstable, very frequent connection drops. i have rebooted all the kit. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. Hi worsley, We hope you're well. 0, apparently checked cable connections to the exchange and deemed all was well. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. this issues started a few days ago , the internet was cutting out and then coming back. You could s etup a Broadband Quality Monitor. I've reset the modem and unplugged/replugged the cables. SYNC Timing Synchronization failure - Loss of Sync and RCS Partial Service;CM-MAC. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi, I have the 350mbps package using it with a hub 3 currently. 0. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Open a web browser and go to 192. . Today - brief loss of connection at 11:. Aware of the heat at the moment, but ventilation around modem is good and other network kit is working without any issues. ANY packet loss while gaming causes rubber banding and disconnections. . Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. I have added the pertinent details below. 39. (see bqm below). Hi there! I'd be glad to ensure that this gets looked into further. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. For more information on VIRGIN RADIO INTERNATIONAL visit: Listen to live radio! 107. Etherne. I have intermittent service drops and modem resets. Options. Ensure there are no “unterminated cable loose ends. Then, try a Hub reset thus. Options. 0 RCS Partial Service/SYNC Timing Synchronization failure. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. . SMSよりも上限文字数が多く、 ファイルの送受信やコンテンツの共有などが可能であり、開封率やクリックスルー率も高いサービスとして知られていま. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. Make sure all cables and connections are tight and secure and not kinked. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. VM Support will see the signal to your Hub needs fixing. 1. Solved: Hello, hoping someone can point me in the right direction before I try to get into contact with Virgin, I'd like to avoid a support - 5406882SYNC Timing Synchronization failure - Loss of Sync - yes me too! el_flandro. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. notice. Still having the same issues. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Having a few issues with my router reporting latency, packet loss, and disconnection from the internet. High Post RS errors, no ranging response. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. 1 38 256 qam 1 2 147000000 7. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. Hi . The fault reference is: F009373103. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. again no joy - pods left for appx 2 hours at a time to connect. 0. 21/05/2022 13:13:28 Warning! RCS Partial - 5020097Hi all, I Have been a virgin customer for a few years with no connection issues, recently (i would say that past 2-3 months) our connection - 5402610. this issues started a few days ago , the internet was cutting out and then coming back. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. . 2. . I look to be having the same issues as others with Time Synchronization failures. finally had work completed on the 14th April and it’s now worse. Cables of course checked, hub restarted etc. Reply. I was given I believe a Hub 3 device. Sync Timing/RCS Partial Service failures every ~6 hours. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. No reported faults in my post code. 4 REPLIES. 168. . Re: 1. Hi, I have the 350mbps package using it with a hub 3 currently. . Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. RCS Partial Service;CM-MAC=XXCMTS-MAC=XX-QOS=1. 0 in modem mode, works perfectly fine for weeks on end then in the last week has disconnected at various times of the - 4774487 - 2Explained to cable team that I was seeing 0. Try a 60 second pinhole reset of the hub and monitor progress. Thanks for the reply. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. This only started about a week ago. ARRIS SURFboard SB6190 DOCSIS 3. on 23-06-2020 07:01. The cables are new (installed 4 days ago) and relatively short. Ever since then, I've had repeated issues with the broadband dropping / becoming non. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. Hi folks. Joining in. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. 45 My normal upload. 1 modem mode. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). This affects devices which are connected via WiFi and ethernet,. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. I've been able to find your account and have ran a flow, which states; We have identified a short-term connectivity issue which may cause intermittent or performance related issues with the customers connection. At 12:48 I had a call telling me that the engineer. Note: in the event of a power. I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. Getting a disconnect every few mins, tried to start a chat with VM but no response at all. Ran a dedicated line of RG6 quad shield. on 24-01-2023 16:31. Previously with NTL, Virgin Net, Cabletel, Cable Online. on 30-05-2022 15:27. Options. I have had an unstable - 4886851 Open a web browser and go to 192. I've tried splitting the 2. Select all the text (Ctrl-A if using a keyboard), copy it. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. Problem is with wifi and wired and has been getting worse over the past few days. 1 modem mode. Downstream bonded channels. It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wall. You may need to be the first to report this fault. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. switched it off for 10 mins and then turned it back on etc etc. This all started happening approx. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. 1 router mode or 192. ,) piercing the cables. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 12/12/2022 15:40:34. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. for almost 2 years now on the VM100 package I’ve worked from home with no issues. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. 2 weeks ago when Virgin were doing work in the area. 1. It is not normal to have that many “RCS partial service” errors in quick succession. . I need to look at new options as its effecting my work with currently working from home. It is an SNR issue which is a signal to noise ratio outage, in other words a faulty cable on the network degrading the network. Hope you're well. LAN login Success; 01/01/1970 00:01:35. . 1 modem mode. I had Comcast come out 3 times to check my line. 0 for almost 2 years now on the VM100 package I’ve worked from home with no issues. 331000000. I am going to send you a PM so we can look into this for you. 168. Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. After many years of luckily spotless service, and many months since VM replaced my old hub with Hub 3: just a couple of weeks ago I started getting SYNC failures that keep making my connection drop sometimes every other minute on bad days, on better days several times per hour. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. _____ First check for any “known network faults” As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. RCSとは、リッチコミュニケーションサービスの略であり、SMSの代わりとなるサービスの規格です。. . The information I’ve read about it. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. Since upgrading to 350mb package, my hub 3 restarts multiple times a day if anything is tried, i use it in modem mode as the wifi is terrible and i use my own router for it. I had Virgin Media installed last month and we got the M250 Package, I get around 270 Down And 26 Up on SpeedTest. RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1. i have rebooted all the kit. 3 3558 5346 7 Locked. In addition the connection has dropped completly at times. Can someone please explain is going on as it's driving me nuts, here are the logs:Hi @VesselCottonDes, Thank you for that. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. My Hub 3 loses connection to the Virgin network every 2-3. First two months: Absolutely fine, no issue with the service Third month: Latency, high ping and jitters. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. Mark as New; Bookmark this message;. Hi, pretty much this past week my wifi (Hub3) has been disconnecting at least once an hour. When i call - 4777210Let me start by saying yes all connections have been checked the device has been restarted and reset. 2: Your broadband connection is working. 0 hub seems also to have very low range since I get only about 20 Mbps on. Engineer visits constantly postponed. We would like to show you a description here but the site won’t allow us. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. 1) or public DNS (8. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. called VM and the automated system said they needed to send a signal to the kit, did. Since the beginning, my router has frequently been disconnected from the virgin server and restarted very frequently causing loss of internet for at least 15 minutes per episode. Forum Team In response to syzygysteve.